Special Conditions for Uniqwa Furniture Orders

PAYMENT Payment of an order indicates confirmation that the item/s listed on the order paperwork is true and correct including item code/s and description. Payment in full must be received before the dispatch of all orders. A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Please note that Uniqwa Furniture does not offer refunds on change of mind purchases once deposit is paid. Forms of payment accepted are Direct Deposit and Credit Card, which attracts a 2.2% surcharge. PRICING Pricing is subject to change without notice. CUSTOM ORDERS 50% deposit payments must be made to commence work on custom orders. Uniqwa Furniture is not responsible for the delay of delivery due to late payment being received. Customer has the responsibility to ensure all made to order and customised items meet their requirements and accept responsibility for all design change requests. We do not offer a refund for made to order and customised items due to change of mind. BACKORDERS 50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Uniqwa furniture does not guarantee the availability of stock without deposit payments. DELIVERY 24 hours notice is required for all pickups. Goods will only be dispatched once final payment has been received. Delivery of product is subject to availability. Please check with our office on availability and product lead-times. The booking of Transport is a complimentary service offered by Uniqwa Furniture who will determine the appropriate shipping mode and carrier. Freight is an additional charge to be added to invoice for payment. Uniqwa Furniture will endeavour to find the best freight price for the appropriate transport required for each order. Orders dispatched from trade agency showrooms are subject to the standard delivery fee from our Gold Coast Warehouse. For courier transport, consignment information will be provided for tracking the delivery. Due to the nature of courier transport, we encourage you to have “Authority to Leave” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed deliveries. DAMAGES Uniqwa Furniture has a policy of inspecting all products and cartons prior to dispatch to ensure product leaves our warehouse according to Uniqwa Furniture standards. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Uniqwa Furniture must be notified within 48 hours of receipt in order for us to assist in resolving the situation. Uniqwa Furniture is not a carrier and the damages incurred in transport are not the fault or responsibility of Uniqwa Furniture. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, offering to arrange repairs and in some circumstances replacements. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts or cartons will not be actioned until all parts and cartons have been returned. Uniqwa Furniture will not accept claims after 48 hours of successful delivery. Uniqwa Furniture Uniqwa Furniture cannot assist in or be held responsible for damages relating to freight bookings that are independently arranged. RETURNS / REFUNDS Uniqwa furniture does not issue refunds. In certain circumstances, we may authorise an exchange. Only faulty or damaged product may be returned and are subject to prior authorisation at Uniqwa Furniture’s discretion. Any returns must be made within 7 days of receiving goods. All items must be returned in original, undamaged packaging with an approved Uniqwa Furniture courier. If the damage is incurred by a courier in the return process, that is not a Uniqwa Furniture approved courier, Uniqwa Furniture cannot be held liable and credit will not be issued. EXCHANGES Uniqwa furniture does not accept exchanges for change of mind purchases. In certain circumstances and under the sole discretion of Uniqwa Furniture, we may authorise an exchange. Additional Transport charges for exchanging product will incur additional transport fees. These fees are not the responsibility of Uniqwa Furniture. Any exchanges must be made within 7 days of receiving goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Uniqwa Furniture courier. Any items received damaged will not be accepted for return. LIMITED WARRANTY Uniqwa Furniture offers 1-year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Uniqwa Furniture’s discretion. DISCLAIMER Uniqwa Furniture manufactures its products from natural materials, recycled timbers and uses handmade processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. With pieces made from banana leaf fibre, colour tone variances of black, green and brown patches may be present within the fibre. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Oils may leach and cause staining on items in contact with timber. Uniqwa Furniture cannot be held responsible for